The Coffee Connoisseur

The Coffee Connoisseur (TCC), a leading purveyor of gourmet coffees in Singapore, offers an extensive range of exclusive top-quality coffees.

TCC wanted to develop a strong customer retention strategy centered on its brand and quality of products and services. This involved the rolling out of a customer loyalty programme that offers members discounts off total bill, special deals, and exclusive offers to arts events and performances.

“We found PTS to have an extensive track record of implementations for various industries, as well as good clientele base. The mobyLoyalty application which we evaluation was developed and deployed in a telco scenario. That gave us the comfort of knowing that it is a robust and proven platform,” said Henry Tan, marketing communications manager of TCC.

Thanks to the solution, TCC was able to launch its loyalty programme and membership base has since grown to over 50,000 members in just three years.

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SK-II Boutique Spa

SK-II Boutique Spa is a collaboration between renowned skincare brand, SK-II and Singapore-based luxury spa specialist Senze Salus.

As the business grew, SK-II Boutique Spa realised that its point-of-sale (POS) system was not able to cope with the complexities that were inherent in spa operations. SK-II Boutique Spa shortlisted and evaluated a few solutions before deciding on mobyLoyalty, a loyalty application developed in Java.

“Although our system will be further customised, we were confident in what we saw, giving us the comfort of a robust and proven platform,” said Calvin Ng, managing directior of SK-II Boutique Spa. SK-II Boutique Spa was also impressed with the implementation track record across various industries of Philip Tang & Sons (PTS), a Red Hat Infocomm Local Industry Upgrading Programme (iLIUP) Partner.

PTS took just two months to customise and implement the Red Hat-based solution. SK-II Boutique Spa is pleased with the results as the system has proven to be stable and reliable, with excellent uptime.

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