the mobyCRM is the only multiple channel CRM solution which provides a snapshot of the customer relationship and interaction based on the various brand touch points across multiple channels.

in setting up the CRM database, the following will be carried out:

• define the Data fields.
• identify the streams of data inflow and outflow e.g. website, contests, ERP system, customer service call centre etc.
• define report formats required. 

compelling reasons to choose mobyCRM:

• mobyCRM when used in conjunction with other moby products allows collection of data from various new media channels and activity such as online contests, surveys etc.
• customizable fields add flexibility to adding new data fields required by a dynamic business environment.
• when integrated to point of sales or customer transaction data, mobyCRM allows web-based access to transaction data for reporting and customer service issues.
• contact Management within the mobyCRM allows close monitoring and audit trail for customer conversations over multiple channels, by multiple customer support staff.
• mobyCRM can be further developed into a business intelligence platform with our optional module.